DISH satellite services
Like many of his good ideas, the one for Dish Network’s Smart Home Services began in Erik Carlson’s shower.
“The aha moment for me was several years back. We touch thousands of TVs every day, and I didn’t think we did a good job cleaning those, ” recalled Carlson, Dish’s executive vice president for in-home service and manufacturing operations. “The idea of the screen cleaner was born.”
Today, Dish technicians wipe their fingerprints off TVs with a Dish-branded HDTV Cleaning Kit and then ask customers if they’d like a kit of their own. The $15 kit is one of the most popular items sold by technicians, who, besides installing satellite dishes, can set up a home’s wireless network, hang big-screen TVs on the wall and even untangle a mess of cords.
Smart Home Services has become a “multimillion-dollar business, ” Carlson added. Last year, technicians completed 1.5 million installations beyond the satellite dish.
“Not only do we add a little revenue to the company, but it provides a great service and an opportunity for our technicians, ” he said.
Dish has quietly expanded its Smart Home division to pick up where others no longer tread. More than a decade ago, upstarts with their cute little cars visited customer homes to fix computers. Best Buy’s Geek Squad, which still has its mobile VW Bug force, is one of the few still standing.
Since the last decade, in-home tech support has morphed away from fixing computers and more to installing equipment, like home-theater systems and wireless networks.
“I don’t think there’s enough demand for a national company to offer installation. Most (computer support) is do-it-yourself because the value of the service you would provide is going to far exceed the cost of the product, ” said Steve Baker, an analyst with market researcher NPD. “The tools are online and chat tools are obviously infinitely better than they were 10 years ago.”
It’s much easier for a company in a related niche, like Dish or a home appliance store, to offer in-home service and visits.
“There’s always going to be demand (for in-home tech support) for some people who can’t, won’t or aren’t able to do those things, ” Baker said.
Just west of the South Platte River in Englewood, a Dish field office is stocked with Bluetooth headsets (including a Broncos edition), Seagate hard drives and GE surge protectors. Technicians drive vans right into the building to restock.
“These surge protectors are warranted by GE. They will actually protect your equipment, ” explained Justin Preziosi, a field service manager. He points out things he feels would benefit customers while he’s working in their home.
“We’re not pushy salesmen. We’re just telling them what’s available, ” said Preziosi, who is dressed in Dish attire that includes khakis with the company’s red logo. “I think it surprises the customer that we can do more than just (satellite) TV.”
The company also serves non-Dish customers through Amazon Local Services. When Amazon customers buy a TV, they can at the same time hire Dish to install it. It must be doing something right — Amazon customers have rated Dish a 4.7 out of 5.
Preziosi said that in his five years, he’s been able to expand his knowledge into all sorts of technology, including home security. And with Smart Home in the name, he said Dish is constantly expanding into new technologies, like home automation.
The most popular customer requests are for mounting TVs (about $199), adding a surge protector ($29) and the screen cleaner. But he’ll help out in other ways, too, if the customer requests it. Organizing cables is definitely worth $49 to some customers.
“I’ve been asked to assemble furniture and move stuff around, ” he said. “Those would be some of the things I can tell you about.”What does it mean whn your finger tips go numb How to remove rust from chrome exhaust tips What does herd immunity mean How to make light bulb in little alchemy 2? How to find mass percent What age group are millennials What does autosomal recessive mean What does herd immunity mean How to do a 3 by 3 rubik's cube magic tricks What does stfu mean How to get copy of property deed online? What size are my bose ie2 tips? How to do cool tricks at circas tricks Tips and secrets when at mulligans How to get a new birth certificate What does pendejo mean in english Tips on how to pickup a stripper Why are the tips of my queen marble pothos brown Why are my finger tips a different color than fingers How to straighten hair without heat? How does instacart split tips How to do butterfly yoyo tricks sheet What does coco mean in spanish How to do card tricks videos How to make a zoom meeting Safety tips when usinf a coping saw How to get a hickey off? How to get stronger arms What does nazi mean in german How to put tinsel in hair? What is a doob tube for filyer tips How to kill tree roots? How long to air fry chicken wings? How many times are you supposed to poop a day? What does revolving mean How to be in a calorie deficit? How to get rid of dark knees? How to remove nail tips with dip powder at home What does non negotiable mean How to tell if your toe is broken What are visual impairments How to watch outlander season 6? What are some tips for first time parents How to get iron What level does kubfu evolve What is where the wild things are about How many watts do you need to do tricks with your vape How to clean my dog's ears? Videos on how to do magic tricks for kids What does bcc mean Why are my finger tips white Tips on how to write a good essay What does pepsico own Tricks on how to wear service charlies better What are some good tricks to teach your dog How to whiten nail tips at home How to find slope on a graph How to clean nespresso vertuo? How to wrap your hair? Difference between who and whom tricks How to make a tshirt quilt? How to find someone on instagram? What does color blind look like How to raid on twitch Fingerling blaze how to make it do tricks How to play rummikub? How to change safari background? How to boost immune system while taking methotrexate When your best friend tricks to you quotes What does full sunlight mean How to be a woman player tips How to send money on cash app without debit card When is new tricks on television What happens if i don't claim all my tips How to boost immune system while taking methotrexate How to fix xbox controller drift How to teach guinea pigs tricks What does nsfw mean? How to make pork tips How to jump higher How to call someone with no caller id? What tips would you give to someone who has just suffered a major loss What to season beef tips with How to copyright a name What does specific gravity mean What does cpc stand for How to get a black card? What does vulvovaginitis look like How to remove temporary tattoos What does upside down american flag mean How to tell if phone is unlocked What does sell mean How to get tsa precheck? How to buy bnb What does it mean when a cat purs How to connect printer to iphone? How much pay tips in peter luger steak What does moor mean What are three privacy tips everyone should use What does vortex mean How to do cool diving board tricks Tips for country living room decorating walls who hates to do dusting What does like mean What is all wheel drive mean How does bassnectar do tricks How long to simmer beef tips How to make broth? How to spell How to dry rose petals? How to reset modem and router? How to change the emojis on snapchat? What does the evil eye do What does incubate mean What does hello kitty mean backwards What does pink period blood mean How much watts is optimal for vape tricks? How to change your airpod pro ear tips What does cost mean Linus tech tips how much money What causes short stubby fingers with fat tips Who made most skateboarding tricks What skills or tricks do i need for highschool cheerleading How to login disney plus on tv? Mother day 2016 tips on how to celebrate mother's day What does niacinamide do for the skin How to estimate? Tekken 6 how to change tips and tricks How to lose a guy in 10 days cast What color does orange and green make How long does it take a cat to have kittens How to change your age on tiktok What does rpg mean in gaming What does a cock ring do What does fha stand for How to get married in california? What store are open on christmas How to change your age on tiktok How to build a castle in minecraft Shpit when do tips come through the Futanari girl who tricks succubus into her room What does oye como va mean What are entrepreneurs What does je taime mean in english How to care for a money tree What coding language does unity use How to unclog a kitchen sink? How to give cpr? How long to cook rib tips in instant pot How to draw unicorn What does black garlic taste like How long to preheat oven? What does institution mean How to change notes password What does otp mean in text message Tips how to make hair grow faster What does the check engine light mean What time does walmart open on black friday What time does the super bowl game start How to heal mouth sores? What do the different color hearts mean How to forgive a cheater How to get rid of swollen gums? What is milf mean How to take tips off What does camaro mean What does a black american flag mean How to play racquetball? What does verdant mean What are etf How much hat tricks does messi have How to do tricks on a longboard How to teach a ferret tricks What does a tilted cervix look like What does the word codify mean How to make tzatziki What does 80 to 1 odds pay How to use wrist straps How to open a combination lock? How to raise your credit score Tips and tricks organize how iphone contacts listed What does 2.0 mean How to avoid kidney stones? How to name a group chat How to hide phone number when calling How to meditate What time does menchie's close How long does a check take to clear What does oil pressure low mean What does it mean when your dream feels real How to reverse pulmonary hypertension naturally? How to clean oculus lenses How to satisfied a woman in bed tips in hindi How to write envelope? What does wholly mean How to do tricks on a vape How to do magic tricks with cards like david blaine How to cook a prime rib roast How to sell on the phone tips What does cinderella mean 1920's comedian who did rope tricks and played pollo What does tricare not cover What does a porter do How to save text messages on iphone? How to see who viewed your tiktok profile? What does pour some sugar on me mean How to get rid of knats How to practice mindfulness How do you return something to amazon? How to cut hair with clippers? How to spread the gospel? What does it mean when your left palm itches How to relieve stomach pain? What does seeing a cardinal mean How to make a gravy for beef tips without gravy packets What do filter tips do What does christopher mean What does carbine mean How to diagnose diverticulitis? How to make s7 edge tricks Free tips on how to make a reference notebook for front office desk What does god fearing mean How to make moon in little alchemy 2? What does the word covet mean How to get souls of night? What channel does the super bowl come on Tips on how to writw a great scholarship letter How to use olaplex 3? What does melodramatic mean How to download apps on lg smart tv? How to share screen on ios 15 How to edit a video? How to avoid iphone charger cord from breaking at the tips What demon slayer character are you What does it mean when your throat hurts How to bake a steak? How to pair galaxy buds What does ivy mean What does majestic mean What are the best spray paint can tips What does inhibit mean How to add admin to facebook page What does the color orange mean How to use full nail tips How many tricks can a dog learn in a day Tips for learning how to rollerskate What does lice look like in dark hair How to sharpen lawn mower blades How to add covid vaccine to apple wallet? How to see profile views on tiktok What poops mean How to request a refund on amazon What does screening mean Who are the taliban and what do they want Where can i get rubber tips for my boots heels What does a diamond mean What does ^^ mean in texting What does 1010 mean in the bible What does an executive assistant do How to get a gun license in california What cool tricks can you do on a longboard What time does the state fair close How to get rid of carpenter bees wd40? How to be a human being How to stop a heart attack How to draw mickey mouse How to change zoom name? Makeup tips when all you have is eyeliner What does bruce willis have