DIRECTV Consumer Reviews
My concern with DirecTV were the costs which kept appearing in my bill. I was being charged for services which I did not request and did not want. I found an additional charge of $50 on my bill for a football channel. When I called to complain, the agent tried to convince me that it was a good thing and seemed to have a problem understanding that I had no interest in football. The story was that this was included free for the first season but I was not told I would have to cancel it otherwise it was automatically added to my bill. I was told that the charge would be removed, but it continued to appear on my bill.
On closer inspection, and I admit I was at fault for not checking more regularly, I found a number of charges for services which I did not request or did not want. There was a $20 a month charge for insurance on my TV and devices (already covered under warranties). There was a $5.00 charge for movie channels which I did not know existed and never used. A discount for bundling with Century Link was not on the account and was not applied.
When I called customer service, I was informed that previous discounts awarded for a one year contract were falling off and I would be charged an additional $35 per month. There would be a fee for terminating the contract. After all was said and done, with the charges removed (but only for the last month), and hopefully no new ones added, I would be saving $20 a month by paying the early cancellation fee. By switching back to Cox Cable, I am receiving the same services, if not better, services, for $135 a month, a total savings of over $85 per month with the rate guaranteed for 2 years. I think that these hidden charges are deceptive and target vulnerable consumers. 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