America’s pay-TV subscribers have grown unhappier over the past year with their providers, as their bills continue to climb. And with two megadeals in play — AT&T’s bid for DirecTV, and Comcast’s takeover of Time Warner Cable — customer satisfaction in the segment is poised to deteriorate further.
AT&T and DirecTV, proposing to merge in a $67 billion pact, have the happiest customers in the pay-TV biz, but both have seen their satisfaction scores drop in the past year on the annual American Customer Satisfaction Index.
ACSI’s data consistently show that mergers in service industries typically result in lower customer satisfaction, at least in the near term, according to managing director David VanAmburg. With the Comcast-TW Cable deal, “it’s hard to see how combining two negatives will be a positive for consumers, ” he said.
Compared with last year’s survey, DirecTV declined 4% and AT&T dropped 3% while they tied for the lead in pay TV with ACSI scores of 69 (on a 100-point scale). Comcast was down 5% to 60, while Time Warner Cable slumped 7% to 56, its lowest score since ACSI began tracking the MSO in 2001.
Overall, customer satisfaction fell for all of the major pay-TV providers tracked by ACSI, with the sector average declining 4.4% (to 65) versus 2013. Cable TV continues to score lower than telco and satellite services. Verizon FiOS TV (68) and Dish (67) each declined year-over-year but still beat the top-scoring cable company, Cox Communications, which fell 3% to a score of 63.
The ASCI also found general customer dissatisfaction among broadband customers, with the exception of Verizon’s FiOS Internet, which held its rating of 71 out of 100. Internet services from AT&T and CenturyLink trailed with 65, and cable operators again brought up the rear: Comcast’s broadband score declined 8% to 57 and Time Warner Cable plummeted 14% to 54.Mouse what her things take meaning outback steakhouse? what type of cell activates helper t cells? quizlet What does woke mean in 2020? How to do tricks with the krambit in csgo? How to beat malenia elden ring? how to use the lucid nightmare helper How to sleep after gallbladder surgery? When did the black guy who tips podcast start? What does vi mean? What is the meaning of iti? What is the meaning of tyler? What does pussy mean? How to make more tips on chaturbate? What is the meaning of unit fraction? What is the meaning of sumer? What is the best nail glue for tips? How does david blaine do card tricks? 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